V1CE© isresponsible for your order from placement, to production and packaging. Onceyour order has been handed over to the shipping carrier, our responsibilityceases.
Thus, any itemsdamaged in shipping must be addressed with the shipping carrier themselves.
If your orderis returned to us due to being undeliverable, a reshipment fee, 110% of theinitial shipping charge, will be required.
If you nolonger want the product ordered, you will be charged an additional £15 recycling fee perpackage.
For addresscorrections, there is a £20surcharge fee imposed by the shipping carrier. This fee will be theresponsibility of you, the customer and will be automatically billed to thedebit/credit card on file. Please ensure that you provide V1CE© with anaccurate shipping address to avoid these charges.
Please includea phone number with your orderso that you may beeasilycontacted in the event that there is a problem with delivery.
As V1CE© customcreates its products per individual order, shipment tracking numbers are notavailable until production is completed. You may be able to track your orderwith the carrier provided.
Standard V1CE©Models are delivered within 1-2 weeks of confirmed purchase. Custom V1CE©Models may require up to 20 business days for production and delivery,including additional shipping time.
For anEstimated Delivery Time, which is inclusive of production and shipping times,please refer to your invoice or email receipt.
In the eventthat we are unable to complete production within the specified timeframe, we willaccommodate for the additional time spent on production with a faster shippingmethod so that you can still receive your order on/around the estimateddelivery date.
Please keep inmind that we do not guarantee delivery dates, the date you are provided with issimply an estimate.
On rareoccasions, where the print output may not meet our quality control standards,we’ll have no choice but to reprint your order, causing delays.
Orders that areshipped to countries outside of the UK may be subject to customs duties andclearance fees levied by the destination country.
Customspolicies vary widely from country to country. V1CE© does not have control overthese fees, nor can we predict the exact cost of these fees.
Thus, we arenot responsible for informing you of the specific fees that may apply; it isyour responsibility, as the customer and the importer, to check what yourcountry’s requirements are for all customs fees, before placing your order.
Please also beadvised that when customs clearance procedures are required, it can causedelays beyond our original delivery estimates.